Terms of Service

1. Agreement to Terms

By accessing or using The Groundbreakers Ecosystem Navigator ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

The Groundbreakers provides an innovation ecosystem diagnostic platform that helps regional economic development professionals assess and improve their local innovation ecosystems. The Service includes:

• Diagnostic assessments and questionnaires
• Generated reports and analysis
• Build sessions for inviting participants and tracking completion
• Explore and Evidence Base features for analyzing your saved reports and diagnostic sessions
• Interactive Q&A features
• Stakeholder briefs and exports

3. User Accounts

To access certain features, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete registration information
• Notifying us immediately of any unauthorized use

4. Subscription and Payment

Free Tier: Limited features are available at no cost.

Pro Subscription: Paid subscriptions are billed annually. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial subscription periods.

Price Changes: We reserve the right to change pricing with 30 days notice. Existing subscriptions will honor their current rate until renewal.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Reverse engineer or attempt to extract source code
• Resell or redistribute the Service without authorization
• Submit false or misleading information

6. Intellectual Property

Our Content: The Service, including The Groundbreakers framework, methodology, software, and documentation, is owned by The Groundbreakers and protected by intellectual property laws.

Your Content: You retain ownership of the data you input into the Service. By using the Service, you grant us a license to process, store, analyze, display, and transmit your data as needed to provide the Service, including reports, Build sessions, Evidence Base features, exports, support, security, and account administration.

Generated Reports: Reports generated by the Service are licensed to you for your internal business use. You may share reports with stakeholders in your organization but may not resell them.

Aggregate Data: Where you opt in or where data has been anonymized so it is no longer reasonably linked to you, we may use de-identified diagnostic statistics and usage data to operate, improve, and benchmark the Service. We do not sell your personal data.

7. Report Deletion and Benchmarking

You may delete saved reports from your account. Deleting a report removes it from your dashboard, active Evidence Base, collections, public share links, and active report analysis tools. Once deleted, that report is no longer used by Explore charts or Ask Gemini.

Deleting a report does not require us to delete non-identifying usage metrics, security logs, billing records, or de-identified aggregate benchmark records that were already created under the data uses disclosed in the Service or otherwise anonymized in accordance with our Privacy Policy. If you need broader deletion, access, correction, portability, objection, or restriction support, contact us at privacy@thegroundbreakers.net.

For Build sessions, a participant report may also contribute to a session-level aggregate view controlled by the session organizer. We will handle participant privacy requests in accordance with our Privacy Policy and applicable law.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We do not guarantee that the Service will be uninterrupted, error-free, accurate, complete, current, or that reports will achieve any particular outcome. The diagnostic results and recommendations are based on the information you provide, available data sources, automated analysis, and our framework methodology.

The Service is a decision-support and exploratory diagnostic tool. It is not professional consulting advice, legal advice, financial or investment advice, engineering advice, procurement advice, planning advice, or a substitute for feasibility studies, due diligence, stakeholder consultation, statutory processes, or professional judgment. You are responsible for independently reviewing and validating outputs before relying on them for budgets, investments, grants, procurement, hiring, planning, public policy, or other operational decisions.

We do not assume responsibility for decisions made or actions taken based on the Service. Reports identify patterns, risks, gaps, and possible actions for further investigation; they do not guarantee facts on the ground, legal compliance, funding eligibility, investment returns, public outcomes, or implementation success.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE GROUNDBREAKERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the Service ceases immediately. You may export your data before termination.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada.

13. Contact

Questions about these Terms? Contact us at: support@thegroundbreakers.net

The Groundbreakers
Ontario, Canada