Privacy Policy

1. Introduction

The Groundbreakers ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Ecosystem Navigator service.

2. Information We Collect

Account Information

• Name and email address
• Job title and professional role
• Password (encrypted)

Diagnostic Data

• Location/region information you provide
• Responses to diagnostic questions
• Generated reports and analysis

Payment Information

Payment processing is handled by Stripe. We do not store your credit card numbers. We receive only:

• Stripe customer ID
• Subscription status
• Last four digits of payment method (for display purposes)

Automatically Collected Information

• IP address and browser type
• Pages visited and features used
• Date and time of access
• Device information

3. How We Use Your Information

We use your information to:

• Provide the Service: Generate diagnostic reports, enable Q&A features, and deliver stakeholder briefs
• Improve the Service: Analyze usage patterns to enhance features and user experience
• Communicate: Send service updates, respond to inquiries, and provide customer support
• Process Payments: Manage subscriptions and billing through Stripe
• Aggregate Insights: Create anonymized benchmarking data (your individual responses are never shared)

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Third parties that help us operate the Service (e.g., Stripe for payments, Google Cloud/Firebase for hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Benchmarking: If you opt into benchmarking, your diagnostic scores may be included in anonymized aggregate comparisons. Your identity and specific answers are never revealed to other users.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Secure authentication via Firebase
• Regular security reviews

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

After account deletion:

• Personal data is deleted within 30 days
• Anonymized aggregate data may be retained for benchmarking purposes
• Backup copies may persist for up to 90 days

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing of your data

To exercise these rights, contact us at privacy@thegroundbreakers.net

8. Cookies and Analytics

We use essential cookies to maintain your session and preferences. We also use Google Analytics to understand how users interact with our Service. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we learn we have collected data from a child, we will delete it promptly.

10. International Data Transfers

The Groundbreakers is based in Ontario, Canada. Your data may be processed in Canada, the United States, or other countries where our service providers (such as Google Cloud and Stripe) operate. By using the Service, you consent to the transfer of your data to these locations. We ensure that any such transfers comply with applicable Canadian privacy laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

For privacy-related questions or concerns:

Email: privacy@thegroundbreakers.net

The Groundbreakers
Ontario, Canada